RETURN POLICY
NOTIFY WITHIN 2 DAYS
We must be notified within 2 days of receiving your delivery if there is a structural/damage issue. After 2 days, we will not be able to accept your return.
RETURN IN THE ORIGINAL PACKAGING
Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return. If you have requested assembly service, you are still responsible for retaining the original packaging.
AS NEW CONDITION
Returns will only be accepted if the product is in its unused new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.
*To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
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SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cambridge@cornerstonefurniture.ca and send your item to: 90 MAIN STREET CAMBRIDGE ONTARIO N1R 1V7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.