3RD PARTY PROTECTION PLAN
We have recently partnered with Canadian based Comerco to provide consumer protection for items not covered by our own warranty program as well as issues not covered by our 3rd party suppliers.
This program is available to all customers at the time of purchase. Pricing varies dependent on the level of protection desired. For more information, please visit their website: Comerco Protection Plans
Those customers currently enrolled in the program, please click here to reach Comerco for assistance. COMERCO SUPPORT
Merchandise is warranted against manufacturers defects. No merchandise is warranted for suitability or merchantability for a particular place. Normal wear and tear is not warranted. Cornerstone will repair or replace, at its option, any items that are defective. This warranty is null and void if the products were used in a way that they were not intended, or if products were placed in an environment that does not provide optimal conditions such as: exposure to direct sunlight, excessive moisture or spills, or ambient humidity levels below 30-40%. Cornerstone’s warranty is non transferable.
Softening of a cushion core or loss of cushion crown is also typical with use. These normal conditions are not manufacturers’ defects and are not covered under this warranty. Any damage upon delivery must be noted on the delivery receipt. Damage not noted on delivery receipt will be determined to be customer damage, and not warranted.
WARRANTY POLICY: FABRICS
Most regular line fabrics will be under warranty for the period of one year after date of purchase by the consumer. Certain fabrics, essential for reason of styling, do not meet all the performance requirements of the supplier and therefore, cannot be warranted against wear, seam slippage, shrinkage, and fading. Close out, end of line and seconds bear no warranty whatsoever. This warranty does not apply to fabrics treated with aftermarket fabric treatments or fabrics exposed to pets. Please be advised that fabrics should be cleaned by professional cleaners only.
The manufacturer warrants that the upholstery fabric on each piece of furniture will be repaired or replaced as best determined by the manufacturer if the fabric fails to give at least one year of normal wear. This does not apply to close outs, floor models, seconds, or end of line fabrics.
- Claims due to cuts, burns, stains, soiling, pet damage, and after market fabric protectant and improper cleaning are excluded. Do not remove covers for cleaning;
- Due to chemical make-up of certain fabric fibres, we cannot warrant any problems which may result from exposure to excessive heat or sunlight;
- PILLING- Pilling is a characteristic of many upholstered fabrics that results in excess fibre coming off of the surface of the material. This release of excess fibre results in small balls or pills of fibre forming on the surface of the cover. This condition is not warranted by the fabric mills because it is not seen to be a defect, it is simply excess material being released. This is similar to the fuzzing experienced with new carpet or the pilling of a new sweater. The concern on the part of most consumers is that the fabric is disintegrating and will ultimately leave a bald area on the cover. That is not the case; as with carpets and sweaters, the pilling will persist until the excess fibre is gone and then it will cease. The best treatment while this is happening is simply to shave the cover with a battery-operated furniture or sweater shaver to remove the pills and restore the look of the cover surface. This may need to be done three or four times, but the pilling on the surface will begin to diminish and ultimately stop.
MANUFACTURERS WARRANTIESManufacturers warranties can be found via internet access.